Refund Policy

A legal disclaimer

Ruthie’s Distribution Co makes every effort to ensure product quality and accuracy in fulfillment. However, because our products are perishable and handmade, natural variations in appearance, size, and texture may occur. Our refund, replacement, and flavor-swap options are offered at our sole discretion and apply only to issues reported within the stated timeframes of our policy.

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Ruthie’s Distribution Co is not responsible for:

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• Products damaged due to improper storage, handling, or conditions outside our control

• Spoilage caused by delays from third-party carriers

• Melted, softened, or temperature-affected products resulting from weather or delivery environments

• Incorrect or incomplete shipping information provided by the customer

• Product dissatisfaction based on personal taste preferences

All refunds, credits, and replacements may require the return of unused product for verification and quality review. We reserve the right to deny refunds or replacements if policy requirements are not met or if misuse or mishandling is evident.

By placing an order, you acknowledge and agree to the terms of this Refund Policy and its limitations.