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Shipping Policy

A legal disclaimer

Ruthie’s Distribution is not responsible for shipping delays caused by third-party carriers, weather, natural events, supply chain disruptions, or any circumstances beyond our control. Once an order has been transferred to the carrier, all delivery timelines are estimates and not guaranteed.

Customers are responsible for providing accurate shipping information. Additional fees charged by carriers for re-delivery, storage, or address corrections may be passed on to the customer.

We reserve the right to update this Shipping Policy and its terms at any time to reflect changes in our operations, freight costs, or fulfillment schedule.

Shipping Policy - the basics

1. Monthly Order Cycle

Because we are a growing start-up and operate on a batch production schedule, all orders follow our monthly fulfillment cycle.

Order Window:

1st – 21st of each month

All orders placed during this window will be compiled and sent to our bakery for production.

Delivery Window:

First week of the following month

Orders submitted after the 21st will be processed in the next month’s cycle.

This system allows us to:

  • Maintain product freshness

  • Meet freight requirements

  • Keep wholesale pricing consistent

  • Plan efficient deliveries for all retail locations

2. Shipping Methods

We deliver using a combination of:

  • Freight carriers (for palletized or large orders)

  • Local delivery (when available)

  • Standard shipping partners (for smaller wholesale or regional shipments)

Shipping method is determined by location, order size, and best available rate/service.

3. Shipping Costs

Because freight costs vary by distance, weight, and delivery method, shipping charges may be:

  • Built into your pricing, or

  • Added as a separate freight fee (if applicable)

You will be notified of any freight charges before your order ships.

4. Delivery Requirements

To ensure smooth delivery, please provide:

  • Accurate delivery address

  • Receiving hours

  • Contact name and phone number

  • Any special delivery instructions

  • Liftgate or appointment requirements (if applicable)

Failure to provide accurate information may result in delays or additional carrier fees.

5. Missed Delivery Attempts

If a delivery attempt fails due to incorrect information or inability to receive goods, redelivery or storage fees may apply. Retailers are responsible for charges assessed by carriers for re-delivery.

6. Product Freshness & Freezing

Our cookies are baked fresh for every monthly order.
For extended shelf life, our cookies may be frozen for up to 5 months without compromising quality.

We recommend freezing any surplus inventory to maintain peak freshness.

7. Order Changes & Cancellations

Because we produce in monthly batches:

  • Changes can only be made before the 21st of the month

  • After the 21st, orders are locked in for production and cannot be modified or canceled

If you need assistance, please contact us as soon as possible.

8. Damaged, Missing, or Incorrect Shipments

If your order arrives damaged or incomplete, please notify us within 48 hours with:

  • Order number

  • Photos of the issue

  • Description of the problem

We will quickly review and offer replacement, refund, or credit as applicable.

9. Contact Information

For shipping questions, order changes, or delivery updates, please contact us:

Email: emily@ruthiescookies.com
Phone: 844-916-9167
Business Name: Ruthie’s Distribution Co. LLC

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